Returns & Refunds Policy
At Namma Coffee, we take great care to ensure that every order reaches you in the best possible condition. As a coffee and food products brand, we do not accept returns or offer refunds for products simply because you change your mind or do not prefer the taste.
Damaged, Defective or Incorrect Orders
If you receive a damaged or defective product, or an incorrect item, please contact us at[email protected]. We will review your request and determine an appropriate resolution, which may include a refund or replacement.
How to Raise a Refund or Replacement Request
Please email[email protected] as soon as possible after receiving your order, using the subject line “Order Issue – Refund or Replacement”.
Please include the following details in your email:
- Your order number.
- A brief description of the issue.
- Clear photographs of the damaged product or incorrect items, where applicable.
Providing these details will help us review your request more efficiently.
Refund Processing Time
Once your request has been reviewed and approved, any applicable refund will be processed to your original payment method within2–3 working days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.
Contact Us
If you need assistance with an order or have questions about this policy, please contact us at[email protected]. We will be happy to help.